Support Centre

I get an error message after inserting the SIM card

Last Updated: Jan 10, 2018 12:37PM GMT
It is a common problem to receive an error message on the Iridium Extreme satellite phone after inserting the SIM. This is usually due to not inserting the battery correctly afterwards.
 

Correctly Inserting the Battery


Iridium Extreme Battery Installation1. Before installing battery pack, ensure D-ring is raised and in vertical position (as pictured)

2. Hold the D-ring in the vertical position and place bottom of battery in first, aligning the battery pack pegs to ensure that the battery is fully seated at the bottom

3. Push the top portion of the battery in ensuring that the D-ring pin is aligned properly when pressed into the phone

4. Once the battery is fully inserted, rotate the D-ring clockwise 90 degrees and put the D-ring into the stowed position

 

Still having problems?

  1. Have you requested activation of your SIM card? If not please contact us.
  2. If you still cannot get the phone to register outside, with a clear line of sight to the sky please contact us.

Contact Us

4411a3d4a118ad93098a35965e0d4a60@globaltelesat.desk-mail.com
http://assets1.desk.com/
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